Livestream Troubleshooting

Sometimes technology just doesn't want to cooperate. If you’re currently experiencing technical issues with the Calvary online livestream, there are 3 great first steps to resolve any tech issue:

  1. Refresh the page
  2. Double-check your internet connection
  3. Try using a different web browser

9 times out of 10, one of those steps will do the trick! If not, check below for some additional basic troubleshooting tips.

Refresh your browser (CTRL + R keys simultaneously, Command + R on a mac), by clicking the circular arrow symbol at the top of the screen or close it and re-open again – This can fix video freezing and other irregular behavior.

Player Controls
The player controls are located at the bottom of the player window. Often the control bar is hidden until you hover the cursor over the bottom of the player window.

  • Play/Pause Button – usually located on the lower left corner of the player bar, often times the stream won’t start unless you click the PLAY button.
  • Sound Level – Make sure to unmute the audio by clicking the speaker icon in the player control bar and raise the volume with this control as well.
  • Picture Options – Some broadcasts offer different quality levels. When you click the cog/wheel in the bottom right of the video player and select a lower number for the speed, it might help you view the service without any delay or freezing. Choose higher numbers to increase picture quality. Choose lower numbers to reduce buffering.  

Multiple Windows Open
Make sure you only have one browser window or tab open, otherwise you might have two instances of the webcast playing, which will cause an annoying echo.

Close unnecessary applications. Multiple apps running can slow down the video performance and hog bandwidth.

Reboot your device. This helps to clear the browser cache and re-establish a connection with the streaming server.

Additional Tips
If you're still having difficulties viewing the Sunday morning livestream, you might want to try watching the Saturday 6pm service instead. This particular service is streamed with a different system, and you might find it works better for your device.

If you can't watch it live, try the sermon archives